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SEASON 3, EPISODE 10

LIVE FROM SXSW 2024: THE PARADOX OF LONELINESS AND TECHNOLOGY

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SEASON 3, EPISODE 10

LIVE FROM SXSW 2024: THE PARADOX OF LONELINESS AND TECHNOLOGY

 

 

Technology connects us more than ever. Yet, we feel lonelier than ever. Worldwide, one in four adults (more than a billion people) feel lonely. And 36% of all Americans — including 61% of young adults aged 18-25 — feel “serious loneliness.” It’s gotten so bad that, in 2023, U.S. Surgeon General Dr. Vivek Murthy issued a health advisory about America’s loneliness epidemic, equating social disconnection to the physical health risks to that of drinking alcohol, obesity, physical inactivity, and even smoking 15 cigarettes a day. In this session from SXSW 2024, Andrew Greenstein, Co-Founder and CEO at SF AppWorks and host of ‘The Next Great Thing’ podcast leads a thought-provoking discussion, joined by panelists Leslie Witt, Chief Product and Design officer at Headspace; Kyle Rand, Co-Founder and CEO at Rendever; and Erick Hachenburg, Founder at Tenor, creator of GIF Keyboard. Together, they dive into the paradox of loneliness in our hyper-connected world, explore how the complex relationship between loneliness and technology impacts different cohorts (especially young people and older adults), and offer their vision for a mentally healthy digital future.

PHOTOS FROM OUR SESSION AT SXSW 2024

When you think about the potential for AI to be able to offer empathy and some level of companionship at scale, I think it’s something that we have to do -- but we have to do it with care and intention.
Leslie WittChief Product & Design Officer, Headspace

LISTEN TO THIS EPISODE TO LEARN:

  • The difference between loneliness and social isolation
  • The challenges and nuances of technology contributing to both connection and loneliness, and how it affects our mental and physical health, connection with others, and the ability to express our authentic selves 
  • Whether the convenience of technology ultimately fuels our dependence on it and, therefore, exacerbates feelings of loneliness and limits our ability to form meaningful relationships 
  • Technology’s dual role as both a cause and cure to the loneliness epidemic across various touchpoints, including social media, AI, Big Tech, and remote work
  • Ideas for how tech companies can craft KPIs that encourage responsible tech usage in ways that prioritize users’ mental health and focus on equity and positive outcomes, using engagement as the mechanism to get to those outcomes (not simply as the end goal)
  • The roles that gamification and habit-forming play in digital product design as they relate to either helping or hurting feelings of loneliness 
  • The rise of AI companions  — their potential, perils, and why they must be built with care and intention to encourage healthy connection
  • Whether the rise of remote work has reshaped our feelings of loneliness and sense of community

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